Terms and Conditions For Cleanspot LLC
All services are billed per job and not on an hourly basis.
- Service Access and Scheduling:
- The Client agrees to allow Cleanspot LLC to access their home or business to perform services on the predetermined date(s) as scheduled.
- The Client must provide a predetermined method of entry, such as a key, code, or other agreed-upon means.
- The Company is not responsible for any inability to access the property at the agreed-upon time, and missed services due to lack of access may result in a charge.
- Scheduling and Booking:
- Service hours: We clean homes Monday through Friday between 9:00 AM and 5:00 PM.
- Office hours: Monday through Friday, 8:30 AM to 5:00 PM. All notice deadlines in this agreement are measured in office hours.
- Arrival windows: Because each home finishes at a different time, we can only guarantee an exact time for first-of-the-day appointments. Otherwise we arrive within a 2-hour window of your estimated time. Afternoon cleans arrive between 12:00 PM and 2:00 PM.
- Reminders: You will receive an automated email and text reminder before each service. Automated texts cannot receive replies. To reach us, text or call 970-535-8885 or email office@cleanspotllc.com.
- Adding to a service: Call or email before your appointment to add a task. If the schedule after your clean cannot absorb extra time, we can swap out regular items to make room for the new request.
- Scheduling Appointments: We recommend booking services at least 48 hours in advance.
- Service Confirmation: CLEANSPOT LLC will confirm your appointment 24-48 hours before the scheduled cleaning.
- Cleaning Frequency: CLEANSPOT LLC offers cleaning services on a weekly, bi-weekly, or once-a-month Basis. we do NOT offer 5-week cleanings. We also offer Deep cleans, Cleans for Homes to get ready to be sold, Move-in/Move outs. Last-minute bookings (less than 48 hours’ notice) are subject to a $50 additional fee.
- Pricing and Discounts:
- Pricing is determined per job based on the agreed scope of work. A 15% discount is available for senior citizens, military veterans, first responders, and non-profits. Proof of eligibility is required to qualify for the discount.
- Deposit, Payment & Invoicing:
- Booking deposit. A 20% Non- refundable deposit is charged at booking to reserve your spot. It is credited to your invoice, carried to your new date when you reschedule with proper notice, or applied toward any cancellation or lockout fee.
- Card on file. Every client must keep a valid credit or debit card on file to confirm appointments.
- Invoicing. An itemized invoice for the remaining balance is emailed when service is complete and is due on receipt. You may pay by card online or ask us to charge your card on file automatically. If an invoice is unpaid after 2 business days, your card on file will be charged.
- No payments to technicians. For safety, technicians do not accept cash or checks for services.
- Tipping. Tips are never required but always appreciated.
- And cancelations from future bookings. Satisfaction Guarantee and Dispute Resolution: CLEANSPOT LLC guaranteed the quality of its services, If the client is dissatisfied with any area( s) of the cleaning, the client must notify CLEANSPOT LLC within 48 hours of service completion. The notice must include photo evidence of the areas of concern. CLEANSPOT LLC will make every reasonable effort to correct any unsatisfactory areas within this time frame.
- Partial Refund will be refunded if the client is not satisfied.
- Cancellation, Rescheduling & Lockouts:
Cancellation, Rescheduling & Lockouts
We need at least 3 full business days’ notice to reschedule, skip or cancel without a fee. Our technicians build their income around a full schedule, and this notice gives us time to fill your slot so they don’t lose pay.
Fee schedule
| Notice given | Fee |
| 3 or more full business days | No fee. Your 20% deposit moves to your new date. |
| 2 business days or Lockout | 50% of the scheduled service price |
| Same-day cancellation | 80% of the scheduled service price |
Notice deadlines. Requests must reach the office by 4:00 PM on the day shown.
| Appointment day | Request no later than |
| Monday | Wednesday of the prior week at 4:00pm |
| Tuesday | Thursday of the prior week at 4:00pm |
| Wednesday | Friday of the prior week at 4:00pm |
| Thursday | Monday of the same week at 4:00pm |
| Friday | Tuesday of the same week at 4:00pm |
Lockouts. A lockout occurs when our team arrives and cannot complete the service because of an incorrect code, a missing key, no one home to let us in, being turned away, utilities that are off, or unsecured aggressive pets. Lockouts are charged at 50% of the scheduled service price.
Fees are charged to your card on file, and your deposit is applied toward them first. Cancellation fees go directly toward paying the technicians whose time was reserved for you.
- Skipping Recurring Appointments:
- Clients that have regularly scheduled cleanings (I.E. daily, weekly, bi-weekly, monthly) can get discounted rates.
- However, if a recurring service is skipped we have the right to increase fee on next visit to account for more dust and buildup.
- Recurring Skip Fees:
- Weekly → Charged Bi-Weekly rate next visit
- Bi-Weekly → Charged Monthly rate next visit
- Monthly → Charged 50% increase next visit
- Rates return to normal after the next completed service.
- Satisfaction Guarantee and Dispute Resolution
- If the Client is dissatisfied with any part of the service, they must notify CLEANSPOT LLC within 48 hours of service completion and provide photo evidence of the areas of concern. The Company will make every reasonable effort to address the issue.
- Safety and Limitations:
- The Company will not clean hazardous materials, including animal or human waste, urine, vomit, or blood. Team members will not move items over 25 pounds or climb higher than a two-step ladder. Clients are responsible for securing pets or notifying the Company of any potential hazards.We do not climb higher than a two-step ladder. We will use extension tools for hard-to-reach areas.
- Pets and Children:
- Pets must be secured if their behavior may interfere with the service or create safety concerns.If your pet is confined to a specific room, that room will not be cleaned unless otherwise instructed. Our team will not be responsible for letting pets outside, as we cannot guarantee their safety while unattended. CLEANSPOT LLC is not liable for pets that may escape as technicians enter or leave the home. Cleaning up after pet accidents (such as urine or feces) is at the technician’s discretion and is not guaranteed as part of the standard service. Please note that if children are present in spaces such as kitchens or bathrooms, those areas may become cluttered after our service is performed, giving the impression that they have not been cleaned. Additionally, we will not ask children under the age of 18 to vacate private rooms. If a room is occupied by a minor, that area will be skipped for the duration of the service.
- Tidiness and Preparedness:
- Areas to be cleaned must be reasonably tidy before service. Excessive clutter may result in additional charges or incomplete service. Dishes in the sink exceeding six (6) may impact the thoroughness of service.
- Damage, Breakage & Pre-Existing Conditions
- Breakage. If something is broken or damaged, our staff photograph it and report it to management right away. We will contact you promptly to arrange a fair repair, replacement or insurance claim.
- Pre-existing damage. Please point out existing damage before service begins. Technicians note and photograph damage on arrival. Where a home has significant prior damage, we may ask you to sign a pre-existing surface damage waiver.
- Not covered. Cleanspot LLC is not liable for pre-existing wear and tear, unsealed or worn finishes, improperly installed or secured items (floating shelves, loosely hung pictures or mirrors, loose towel bars), or fragile and unstable items.
- Any damages caused by the service team must be reported within 48 hours with photo evidence.
- Add-On Services
- Additional services or special requests must be arranged at least 24 hours in advance and may incur extra fees.
- Last Minute Cleaning
- Last Minute Cleaning Fee We are happy to accommodate last-minute cleanings if we can fit them into our schedule. However, a $50 fee will be added to your bill if you book a cleaning with less than 48 hours notice.
- Non-Solicitation Clause
- Clients agree not to directly hire, solicit, or engage any employee or contractor of CLEANSPOT LLC for services outside the agreement. Violations may result in a $3,500 fee.
- Waste Disposal
- The Company will dispose of garbage into a designated bin or dumpster on the property but will not remove waste from the premises.
- Privacy and Photos
- Client information is used solely for operational purposes and will not be shared with third parties. You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. Photos of work performed may be used for promotional purposes unless the Client opts out in writing.
- Governing Law
- This Agreement is governed by the laws of Colorado.If you have any questions concerning the above Terms and Conditions of CLEANSPOT LLC please contact us via phone or email for clarification. While CLEANSPOT LLC strives to provide consistent and reliable service, certain situations beyond our control may impact our ability to deliver scheduled services. These include, but are not limited to:
- System outages or failures with third-party tools such as booking platforms, payment systems, or websites. Severe weather conditions, including snowstorms, hurricanes, or other extreme weather events. Fire hazards, government-mandated restrictions, or other safety concerns. Acts of God, such as natural disasters, pandemics, or other unforeseeable events. In such cases, CLEANSPOT LLC will:
- Notify affected clients as soon as possible.Work to reschedule services at a mutually agreeable time.
- We appreciate your understanding and patience during such events and are committed to minimizing any inconvenience whenever possible.